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Remote Customer Service Representative- Returns Department- Entry Level (Jacksonville)

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Keystone Technologies


Are you someone that thrives in a fast-paced environment? Are you dedicated to giving the highest quality of customer service? Do you have the ability to think quickly and communicate effectively? Are you looking to prosper at a growing company? This might be the job for you!Since 1945, Keystone Technologies has been serving the lighting industry with quality lighting products. Based in the greater Philadelphia area, Keystone reaches customers across the U.S. with a vast distribution network. We aim to provide a casual and friendly work environment where teammates collaborate.As we continue to grow were looking for a qualified individual to serve as our companys Customer Service Representative.The Customer Service Representative will report to the RMA Manager. The RMA Team ensures that customer returns are processed timely, accurately and to the customers specifications. The RMA team members are faced with a variety of problems to solve every day and must work effectively with customers and colleagues across various internal departments to process every RMA as expeditiously as possible. Customer Service Representatives are committed to providing outstanding customer service - thinking quickly, juggling tasks, and communicating effectively - to service Keystones demanding customer base. The Customer Service Representative plays an integral role in serving our customers to fulfill our Light Made Easy values.A typical day for a Customer Service Representative includes:Serving as a customer service contact for external and internal customers to see RMA cases through to completion:Interacting with customers and sales personnel to initiate claimsCollaborating with product development team to have warranty claims reviewedInvestigating shipping discrepancies with warehouse team and perform required computer transactions to adjust inventory levelsCommunicating with accounting team to ensure customers receive proper creditsCoordinating all logistics to collect returned goods and ship replacementsCommunicating directly with customers to provide case status updatesMaintaining key customer records in computer systemDeveloping a working knowledge of our part numbersThis is a customer-focused position. We are looking for someone with customer service experience and the ability to work with technology. You must have effective listening and problem solving skills, patience dealing with customers via phone, and knowledge of customer service principles and practices. We encourage you to apply if you are:Dedicated to outstanding customer serviceAble to prioritize and juggle tasks while maintaining accuracy in a fast-paced work environmentExceptionally organized and pay attention to detailCapable of working effectively in a team setting as well as independentlyAble to maintain professional relationships with internal and external customersProficient with Microsoft Office programs (specifically Word and Excel), with ability to learn new computer systemsKeystone is a third-generation family-owned business with a 75-year legacy in the lighting industry. Our family values of honesty, hard work and treating others with respect drive everything we do.We strive to offer a work environment that is diverse, inclusive and fun, and a company culture that fosters engagement, collaboration and personal growth and development for all employees.In addition to our commitment to the employee experience, we provide medical, dental, vision, voluntary life insurance, employer paid group life insurance and short-term disability, 401k plan, paid time off and philanthropic opportunities. Associated topics: agente de servicio al cliente, client, customer care associate, customer care representative, customer service, customer service representative, phone, service specialist, technical support, telephone service representative
Associated topics: agent, call center, call center associate, call center specialist, clerk, client, customer care, phone, rep, system support
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