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Entry Level Customer Service & Sales Associate


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Company

Hertz

Description

General Responsibilities:
Fall into the fast lane! We are looking for Customer Service Associates with a passion to drive customer satisfaction. If this is you and you re ready for your next destination then you have cruised to the right spot!

Apply today and shift your career into drive for tomorrow!

Not only do you get to be part of an organization where you Drive your Potential and Power your Passion you get major perks and discounts! Just to name a few Hertz perks:

40% off any standard Hertz Rental
Discounted Theme Park tickets
20% off Halloween Costumes, just in time for Fall! Plus, many other merchandise discounts
Health & Wellness benefits
Tuition Reimbursement
Pet Insurance
Career Growth with hands on learning

How to Drive your future in working with Hertz:
Consult customers on Hertz rentals
Ensure positive customer experience, making Hertz #1 in car rental company experience
Peruse customers on additional services
Strong communication and multitasking skills
Conduct vehicle service and maintenance to ensure customer satisfaction
Have a valid driver s license with acceptable driving record
Be at least 20 years of age
High School diploma or general equivalency diploma required.
All employment is contingent on the successful completion of a background screen and drug screen,- (note: the use of marijuana will not be tested as a condition of employment).
As a Customer Service & Sales Associate, you will be interacting with Hertz rental car customers who come to the counter in order to process their rental. You will not only process customer rentals, but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage.

This position includes a rewarding compensation and benefits package:

Part-time $10.50 an hour as your base pay (equals $21,800.00 annually for full time employees)
Overtime hours are compensated at 1.5 times your hourly rate
Includes full range of medical, dental, vision, 401K benefits offerings
Uncapped monthly sales incentives with an average monthly average of $1700.00 for full-time
Expected total average earnings: $40,000.00 (first year full-time) (1/2 for part-time)
Potential for top sellers
Top performers can make over $100K annually
This is the Jacksonville Airport Location

Part-time counter sales position starting at $10.50/hour + lucrative sales commission, and approximately 20-24 hours/week.

Responsibilities:
Provide world class customer service by managing the rentals and returns process, in compliance with Hertz's policies and procedures
Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner
Resolve customer issues and concerns professionally using effective customer service techniques
Effectively communicate and offer ancillary products and services to enhance customer s travel experience
Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells
Answer telephone calls in a timely manner in accordance with best practices and policy standards
Liaise with various Hertz departments
Achieve personal sales goals while supporting the goals of the team
Answer questions and provide directions in a courteous and expeditious manner
Qualify and process customer rentals with accuracy and attention to detail
Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental
Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
Keep work area organized and free of clutter

Essential Requirements:
Professional Experiences:

Passion for customer service and attention to detail Goes the extra mile

Proven strong sales and closing skills and the ability to friendly, engaging manner
Motivated to achieve and exceed targeted goals

Knowledge:

Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems

Proficiency in English

Must be able to:
Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
Have the competitive drive and confidence to succeed in a commission-based environment.
Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.
Demonstrate sales, professionalism and interpersonal skills.
Show a high level of ownership, accountability and initiative.
Show proven experience of working well within a team.
Work flexible shifts including weekends and holidays; and work overtime as required.
Work outdoors during all weather conditions.
Stand for long periods of time.

Physical Requirements:
Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required.
:
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace.
EOE, including disability/veteran

Associated topics: answer, call, customer, customer order, customer service, customer service representative, help desk, representative, service call, support specialist
Posted Date
10/07/2021

Listing ID
77170603
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