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Customer Service-Part Sourcing

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Safelite AutoGlass


Find a career. Gain a family.

Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home.

  • Locate and source out of stock items assessing external channels (third party vendor) to secure the required part, in the timeliest and most cost-effective manner
  • Locate and source out of stock items assessing internal channels (in store, alternative warehouse locations, distribution center) including substitute options, in the timeliest and most cost-effective manner
  • Monitor and track inbound shipments using multiple systems and effectively communicate with the customer and the Service Delivery team regarding expected delivery times and delays
  • Confirms receipt of vendor and dealer sourced parts, auditing invoices, follow up on purchase order discrepancies, VIN and insurance verification and ensure parts meet quality standards using multiple systems and visual management tools
  • Partners with key collaborators to ensure receipt and delivery of parts (internal) and provides clear communication and information to the customer to drive exceptional experience (external)
  • Other duties as assigned

Attributes / Experience / Qualifications

Education and Experience
  • High school diploma or GED required
  • 1-3 years experience required

Required Qualifications

Physical requirements are inclusive, but not limited to, the following:
  • Ability to work from a warehouse location within the region.
  • Ability to work mostly in an office environment (in a stationary position) but will also be in warehouse to support receiving
  • Ability to occasionally lift windshields, up to 35 pounds
  • Ability to satisfy all Personal Protective Equipment (PPE) Requirements as outlined in the Field Supplemental Handbook (i.e. ability to wear safety glasses while working in the warehouse)
  • Constantly operates a computer and other standard office equipment, such as a phone, calculator, copy machine, and computer printer.
  • Frequent communication with customers, associates, vendors and others. Must be able to exchange accurate information.

Behavioral Competencies / Skills
  • Exercises excellent communication and interpersonal skills, both written and verbal
  • Has strong decision-making skills, problem solving skills and excellent customer service skills
  • Purchasing experience/Inventory management (preferred)

Apply now!

We're known as an auto glass company. That's the focus of what we do. But we're much more -- we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization -- and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.

Learn more #INPS
Associated topics: cajero, counter, customer service, customer service representative, retail associate, retail sales, retail sales associate, sell, service representative, venta
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