Entry Level Customer Service Assistant

Company

Century - 3.8

Description

3.8| || Quick Apply |Full-time|1 day ago| Full Our live marketing techniques mean the relationship built with customers is a lot stronger than other forms of marketing. As our reputation grows, customer retention has never been better and customer referrals are ever increasing. We are looking for an Entry Level Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer customer calls and emails daily and help resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers. Salary range: $38000 - $48000 per year. Responsibilities Receive and resolve, within established guidelines, customer issues, questions and concerns. Support marketing and sales efforts with industry events, exhibits, or other sales- based events when necessary. Perform other duties and responsibilities as required or requested by management. Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment. Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners. Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales. Download, distribute, and answer all customer questions received via email. Qualifications High School Diploma or GED. Proficient in Microsoft Outlook, Microsoft Word, and Excel. Good problem-solving ability. Possess good organizational and record-keeping skills. Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing. Previous experience in customer services or contact centers is desirable but not mandatory Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure. Have a can-do attitude, be able to articulate and overcome failure, and have a resilient mindset. Additional Information This is not a remote job Disability Insurance Flexible Schedule | Quick Apply
Associated topics: call center, call center representative, call center specialist, customer care specialist, customer service associate, customer service representative, intern, product support, representante de servicio al cliente, service