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Entry Level Customer Service Assistant


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Company

Cosmix Digital

Description


Here at Cosmix we help ambitious brands grow their brands online. We are dedicated to unlocking explosive growth for our clients that want to push the limits.



We are looking for an Entry Level Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will help resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Salary range: $38000 - $48000 per year.

Responsibilities

  • Receive and resolve, within established guidelines, customer issues, questions and concerns.

  • Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.

  • Download, distribute, and answer all customer questions received via email.

  • Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.

  • Perform other duties and responsibilities as required or requested by management.

  • Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.

  • Support marketing and sales efforts with industry events, exhibits, or other sales- based events when necessary.


Qualifications


  • High School Diploma or GED.

  • Previous experience in customer services or contact centers is desirable but not mandatory

  • Good problem-solving ability.

  • Possess good organizational and record-keeping skills.

  • Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing.

  • Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.

  • Proficient in Microsoft Outlook, Microsoft Word, and Excel.

  • Have a can-do attitude, be able to articulate and overcome failure, and have a resilient mindset.


Additional Information
  • This is not a remote job


Associated topics: clerk, client, coordinator, customer service, customer service associate, internship, product support, rep, representante de servicio al cliente, tsr
Posted Date
03/21/2021

Listing ID
76384927
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