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Digital Communications Intern

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Who we are:

At SoFi, youll become part of a new kind of finance company whose ambition is to help our
members achieve financial independence and reach their goals. We aim to be at the center of
our members financial lives, and to help every member get their money right. We created
student loan refinancing, addressing the biggest financial challenge of a new generation through
a modern approach to lending and personal finance. Next we expanded our products and
services across loans, wealth management, and insurance. SoFi Moneya modern take on a
checking or savings account--is our newest innovation and disruption to the financial services
industry. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this
growth we need great talent. And that starts with you.

About the role:

As an intern on SoFis Digital Communications Team, you will work closely with our speech and
text analytics administrator to help iterate and refine our new speech and text analytics platform
Callminer. You will also have the opportunity to help SoFi understand how we can leverage the
data from our analytics solution to identify friction points, improve processes, and areas where
we can build in self service for our members.

What you'll need:

Currently pursuing a Bachelors or Masters degree in Data Science, Business
Administration, Organizational Leadership, Management, or related field
Prior experience working with a speech/text platform preferred
Prior experience operating in a professional environment preferred
Ability to work across multiple projects and transition from task to task as needed
Ability to work independently with limited guidance.

Nice to have:

Experience with Speech/Text analytic platforms such as Callminer or Nexidia
Chatbot flow building
Call center environment

Why you'll love working here:

Mentorship Program
Social Events
Fully stocked kitchen (snacks & drinks)
Experience SoFi's dynamic & fast-growing environment

Digital Communications Internship

Valuable experience to prepare you for future roles in FinTech, entrepreneurship,
startups, or your preferred function
Lunch/Commute stipend

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment
qualified applicants with arrest and conviction records.

SoFi does not seek salary history information from job applicants

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law


Associated topics: accounting, accounting and finance, accounting manager, assets, cfa, director of finance, financial services, revenue, senior accountant, tax
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