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Automotive Broadcasting Network


Company Overview

The Automotive Broadcasting Network (ABN), a subsidiary of Brothers Media Group, Inc., is a visionary, technology-driven, digital media company that cares about our team members and our clients. The company is rapidly growing and makes hiring decisions based on potential growth into future leadership positions.

Job Summary

Work alongside customer support agents to facilitate onsite technician visits. Emphasis on exceeding project benchmarks and customer satisfaction through extensive communication and collaboration with internal departments.

This Internship runs from NOW (asap) until mid-end December, 2019. Keep in mind, the possibility of a job offer (post internship) is dependent upon a variety of factors including a need for the position, past performance, and alignment with company strategy. The pay range will vary between $10.00-$15.00 Hourly.

Essential Duties and Responsibilities

  • Work with procurement to acquire tracking for hardware and maintain documentation in an internal ticketing system
  • Work with dispatch to confirm technician schedules
  • Work with project coordinators to confirm client schedules
  • Ability to manage and execute simultaneous tasks
  • Facilitate proper and timely communication with clients and supporting departments
  • Maintain SLA standards on all projects
  • Adhere to all documented policies and procedures for support
  • Document daily progress updates to internal ticketing system and clients as necessary
  • Provide daily updates to all internal stake holders
  • Escalate when necessary
  • Other duties as assigned

Knowledge, Skills and Abilities

  • Synergize with multiple work groups
  • Ability to multi-task in a high-stress environment
  • Customer service focus
  • Extraordinary attention to detail

Education and Training

  • High school diploma
  • Associates degree or two years corresponding experience preferred

Physical Demands

  • Sitting, reaching, typing 80%
  • Lifting, bending, 20%

Associated topics: associate, call center, call center specialist, internship, platform support, rep, service representative, service specialist, telephone, telephone service representative
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