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Customer Service Representative

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EIG Global Concepts LLC


EIG Global Concepts LLC is hiring full time and part time remote Client Support Professionals (CSP) who have that ability to work from home. Ideal representatives have the ability to possess an expanded level of excellent customer service or technical support. Calls may involve billing inquiries, account or product inquiries, product or service orders, installation scheduling or technical product troubleshooting. We service Fortune 500 companies and clients come from various industries such as financial services, telecommunications, retail, hospitality, and healthcare. This position allows you to work free from distractions and interruptions during your shift. We are looking for qualified candidates to join our team of associates. We hire talented people who share our passion for providing exceptional customer service. As a work at home CSP, customer calls will be routed to your home office. This position requires that you work a minimum of 20 hours per week with benefit enrollment options. Candidates can set their own schedule to work, mornings, evenings, weekends, split shifts, and holidays. New hires are paid a competitive hourly wage and comprehensive benefits package. There is a reimbursable virtual classroom training offered in the comfort of your home. Required Skills:User-level knowledge of computer technology, personal computer or other devicesAbility to demonstrate effective listening skills and show empathy to customerWillingness to follow procedures and adhere to policiesStrong written, verbal communication and organizational skillsSufficient skills in understanding training material in both written and verbal formatHave the ability to multitaskAbility to remain calm and focused in stressful situationsStrong attendance record for hours selectedHS Diploma or equivalentPrevious call center experience (preferred) This position requires that you have:Internet access via High Speed DSL, Cable, or Fiber optic network (Dial up, wireless hot-spots, or satellite internet services cannot be used) with the minimum download speed of 12 Mbps and minimum upload speed of 2 Mbps.A dedicated analog phone line to use for this position (Must be an Analog or digital land line phone; some clients support VoIP)Headset-


Logitech USB H570e, Jabra UC Voice 150, Plantronics PLNAUDIO478 USB, or similiar brands.


Plantronics S-12 or similiar brandsQuiet work environment without any conflicting responsibilities during your scheduled work shift (Conflicting responsibility may include caring for a family member or pet)Be able to successfully pass a criminal background check and pass the client assessment.A computer that meets minimum requirements may be required depending on client.Dual monitors may be required depending on Department/OpportunityWe are currently hiring in the following states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Ilinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, Nebraska, Nevada, New Hampshire, New Mexico, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin, and Wyoming.

EIG Global Concepts LLC is a subsidiary of Evolution International Group LLC with currently over 200+ staff members working for home. Our Corporation strives to focus on complexities of the labor market but embrace the flexibility of allowing our staff to set their own schedules and the ability to work without commute. We thrive off the culture of support, stability, and success. With today's job market and the uncertainty of change, we believe in the evolution of assisting employers and job seekers into a realm of economic development. We provide exceptional staffing solutions to Companies in the United States who are seeking qualified candidates and job seekers who are looking for the career that can exceed beyond their expectations. Our company is focused on providing Employers and candidates with people and places tailored to them.
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